Command a Connected Home with Ease

Your Wi-Fi (SSID) name should be something unique and that you remember. You will likely not want to change your Wi-Fi name and password often as you would have to reconnect all the devices in your home after changing the name.

Yes, Wi-Fi SSID names are case sensitive.

Tap Settings, then tap About. The app version displays in the bottom-right corner of the screen.

If you have automatic app updates set on your device, the app will automatically pull in any new versions. If you do not have this set up, you can manually check for an update. Or finally, you can uninstall the current app, find it in the app store, and install the newest version.

CommandIQ support English (default), French Canadian, German, and Spanish. To change the language, go to Settings > Language and select your desired language.

Specific screens within the app feature information icons. Tap the icon when you need a basic description or assistance to understand an app feature within the respective screen panel.

Yes, you set a PIN that must be entered any time you launch the app. The PIN must contain at least 4 characters. After you configure a PIN, it can be enabled or disabled from the Settings menu.

To set a passcode, go to Settings > App Passcode. See the Set Passcode Help article for more information.

You can add people from the People screen.

To access the People screen, you can either:

• Tap the People tile on the Home screen.
  OR
• Tap the People icon in the bottom menu bar.

Once on the People screen, tap the plus sign in the upper-right corner to add a person. See the Add People Help article for more information.

Places allow you to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer, or other office equipment. Your gaming devices or home fitness equipment (e.g., Peloton) might be assigned to another place. Your outdoor security cameras might be assigned to a place you name “Outdoors”.

You can add places from the Places screen.

To access the Places screen, you can either:

• Tap the Places tile on the Home screen.
  OR
• Tap the Places icon in the bottom menu bar.

Once on the Places screen, tap the plus sign in the upper-right corner to add a place. See the Add Places Help article for more information.

In CommandIQ, devices are referred to as Things. You can add things from the Things screen.

To access the Things screen, you can either:

• Tap the Things tile on the Home screen.
  OR
• Tap the Things icon in the bottom menu bar.

Once on the Things screen, tap the plus sign in the upper-right corner to add a thing. See the Add Things Help article for more information.

After you complete your initial router onboarding, you can add additional mesh systems.

To add a mesh system:

1. From the Home screen, tap on the My Network tile.
2. Click the plus sign in the upper-right corner of the screen and select Add Equipment.
3. Continue to onboard the mesh system.

See the Add Equipment Help article for more information.

There are two ways to assign a connected device to a person or a place:

• From a person or a place:
  a) Go to either the People or the Places screen.
  b) Tap on the desired person or place, then tap the pencil icon.
  c) Tap Edit
  d) Tap “+ Add” and add Thing(s).
• From the thing:
  a) Go to the Things screen.
  b) Tap on the desired thing.
  c) Tap the pencil icon.
  d) Select the desired person or place.

See the Edit/Delete People and Edit/Delete Places Help topics for more information.

Note: One thing to keep in mind is that you should not add the device with the CommandIQ app (i.e. the admin’s mobile phone that manages CommandIQ) to a profile. In doing so, it is possible to inadvertently cut off your own access to these controls. Should this occur, switch to mobile data to restart the profile that contains your app device.

With a GigaSpire, you can initiate a speed test directly from the CommandIQ app to test the speed from your GigaSpire to the internet.

To run a speed test:

1. From the Home screen, tap My Network.
2. Tap Bandwidth Test.
3. Tap Run Test. After the speed test completes, the results appear in the My Network tile on the Home screen. You’ll also see a new notification. Tap the Notification icon to review the speed test results.

Note: GigaSpire satellites run bandwidth tests between themselves and the primary GigaSpire system (acting as the residential gateway). You may notice that the rates between the primary system and the satellite(s) are higher than your subscription rate.

See the Bandwidth Test Help article for more information.

To edit your network’s SSID settings:

1. From the Home screen, tap on the My Network tile.
2. Tap on your primary network.
3. Tap the Edit.
4. Edit your network SSID, password, and security type as desired.
5. Tap Save when finished.

It’s easy to rename a connected device on your network:

1. From the Home screen, tap on the Things tile. Alternately, tap the Things icon in the bottom menu bar.
2. Tap on the desired thing
3. Tap the Edit icon.
4. Edit the thing Name and tap Apply.

From this screen, you can also assign the device to a person or a place within your home.

See the Edit Things Help topic for more information.

Yes, you can disable Wi-Fi access for a specific device on your network.

To disable network access for a thing:

1. Go to the Things screen.
2. Tap on the desired thing.
3. Toggle the Internet Access toggle to Off (toggle is gray).

This stands for decibel-milliwatts. It is a measure of how strong your signal strength is to a specific device. A general range is that -50 to -70dBm is considered strong, while anything over -100 would be weak. However, this also depends on the capabilities of the device, so you may have a weak signal indicated and have absolutely no problem using your device.

You may see entries in your Things that consist of a string of numbers and/or letters. This may happen for devices that do not send identifying information to the GigaSpire when they join the network. Typically, the string of numbers and/or letters displayed in the CommandIQ app is the hardware address (also known as the MAC address of the device. The MAC address is typically found on a sticker on the device or, if the device has a management interface, somewhere in the network settings.

To properly identify the device, compare the device MAC address to the string of numbers/letters listed in the CommandIQ app. To locate the MAC address in CommandIQ, go to Things, select the device, then tap Additional Details.

Part of managing your network involves being able to enable and disable added value services (ProtectIQ, ExperienceIQ, etc.).

To disable services:

1. From the Home screen, tap on the My Network tile.
2. Tap on the Services tab, then tap on the desired service.
3. Tap on the toggle to turn the service on (green toggle) or off (gray toggle).

To set network time limits for a person:

1. Go to the People screen.
2. Tap on the desired person.
3. Tap Time Limits.
4. Select a time limit option:
   1. None (Default)
   2. Everyday: Applies the same time limit to each day of the week (Sunday through Saturday). Set the Start Time and the End Time.
   3. Custom: Allows you to define a different time limit for each day of the week. Select the day(s) on which you would like to impose time limits. Tap + Add Time Range. Set the Start Time and the End Time, then tap Submit.
5. Tap Save. The person will only have network access during the set times. A device trying to connect during days/times where access is blocked may behave as if it does not have an internet connection or display an error, depending on the individual device or browser.

See the Parental Control Profiles Help article for more information.

Note: When setting filters and time limits, it may take a few minutes to become active and apply those settings to active device connections.